Support

Below are the questions that come up most. If yours isn't here, get in touch and we'll add it.

Getting started

How do I add my family?

One parent creates the family and gets a join code. Everyone else downloads Cultivate, taps "Join a family", and enters that code. They then pick their profile. Everyone shares one family account rather than having separate logins.

Where do I find my join code?

Open Settings in the app — it's shown there, ready to share.

Do children need email addresses?

No. Children never sign up, never enter an email, and never set a password. A parent creates each profile, and children just tap theirs to start.

Everyday use

Why did my stars go down?

Two things reduce your star balance: spending them on a reward, or a parent logging a course correction. Both appear in the Activity feed with what happened and when.

Note that your tree never shrinks. It grows based on the stars you've earned over your lifetime in the app, so spending stars on rewards never undoes your progress.

I completed a task by accident.

Tap the "✓ Done · undo" badge on the task. That reverses the whole thing — stars, streak, and the activity entry.

My tasks didn't reset today.

Recurring tasks reset at midnight in your device's local time. If the app was open across midnight, pull to refresh or reopen it.

Can children see each other's stars?

That's your choice. In Settings, a parent can switch between everyone seeing the whole family's activity, or each child seeing only their own.

What are course corrections for?

They're a way to make a small, agreed consequence visible and consistent — rather than a surprise. They work best when the whole family agrees on the list up front. They're a nudge, not a punishment system.

Accounts and privacy

I forgot my PIN.

A parent can reset any profile's PIN from Settings. If the founding parent is locked out, use the email recovery option on the sign-in screen — a code goes to the email the account was created with.

Someone joined our family who shouldn't have.

Your join code works like a house key. A parent can remove the profile in Settings. If the code itself has been shared too widely, contact us and we'll help you rotate it.

How do I delete our data?

A parent can delete individual profiles or the entire family account from Settings. You can also email us and we'll handle it. See the Privacy Policy for what's stored and for how long.

Cultivate Plus

What's included?

The free tier covers a family of up to five with a core set of rewards, course corrections and values. Plus lifts those limits and unlocks the Garden. Current limits and pricing are shown on the Plus screen in the app.

How do I cancel?

Through the store you bought it from — your App Store subscription settings on iPhone, or Play Store subscriptions on Android. We can't cancel it for you, as the billing relationship is with Apple or Google.

I want a refund.

Refunds for store purchases are handled by Apple or Google under their own policies. Email us anyway if something went wrong — we'd like to know.

Something's broken

Sorry. Email [email protected] and, if you can, include:

• What you were doing when it happened
• Your phone and OS version (e.g. iPhone 14, iOS 18)
• A screenshot, if there's something to see

Please don't include PINs or passwords — we never need them, and we'll never ask.